Locations Log In
We're here to help

Support

Contact us

Reach a real person for account questions, card issues or general help.

See contact options

Report fraud

Think your account or card has been compromised? Tell us right away.

Report now
📅

Schedule an appointment

Book time with a banker at your nearest branch, in person or by phone.

Pick a time
Member support

Live chat

Send a message to the support team. Replies appear here in real time.

LIVE
Sign in to start a live support conversation.

Ways to reach us

  • Member Support1-904-206-8371
  • HoursMon–Fri, 8am–7pm ET
  • Emailsupport@cookscu.com
  • Mailing address301 WBay St, Suite 2500 Jacksonville, FL 32202

Report fraud immediately

Cooks Credit Union will never call, text or email you asking for your account number, online banking username, password, or a one-time verification code. If someone contacts you asking for these, hang up and call us directly.

  • Freeze your card instantly in the mobile site
  • Call the Support line: 1-904-206-8371 (24/7)
  • We'll never ask you to move money to "protect" it
Call the Support Line

Schedule an appointment